Return and exchange policy
If wrong items or defective items being delivered, we will gladly accept returns of packages on the following conditions:
Replacement will only be issued if the products being returned are not used or altered, in the same condition you received it and in the original box and / or packaging. Delivery costs of any return will be borne by you. Returns must be sent back to us only via reliable and traceable shipping methods. We will not be responsible for refunding any untraceable returned item.
Please contact us and send proof of picture to our email [email protected] upon receipt of defective or wrongly sent items. You have to include the following details in the email:
Refunds generally take 7 days, however may take up to 14 days to complete during peak times. We will NOT accept returns of items with obvious signs of use.
Once we receive your request for return or exchange, we will perform the necessary inspection. Once the claim is proven and validated, your refund/replacement will be processed and we shall contact you to arrange the refund/replacement.
Please contact us at [email protected] or 018-2683708 if you have any questions or doubts.